Privacy Policy
Your privacy is our priority. Learn how we protect your data.
Introduction
Emlak (أملاك) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our residential management application and services.
Information We Collect
Personal Information
- Name, email address, and phone number
- Residential address and unit information
- Government-issued identification (when required)
- Payment information and billing details
Usage Information
- App usage patterns and preferences
- Service requests and maintenance history
- Communication logs and feedback
- Device information and location data (with permission)
How We Use Your Information
- Provide and maintain our services
- Process payments and manage billing
- Facilitate resident-management communication
- Schedule maintenance services
- Send important notifications
- Improve user experience
- Ensure security and prevent fraud
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Data Security
We implement industry-standard security measures:
Your Rights
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe your child has provided us with information, please contact us immediately.
Changes & Contact
We may update this policy periodically. Check the 'Last updated' date for changes.